Privacy Policy of WeChannel

  1. Introduction WeChannel (hereinafter referred to as "We") is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service. We adhere to the General Data Protection Regulation (GDPR), Amazon's Data Protection Policy (DPP), and other relevant data protection laws, including specific requirements applicable in the Netherlands.
  2. Information We Collect We collect and process the following personal data:
    1. Email address
    2. First and last name
    3. Address
    4. Postal code
    5. City
    6. Phone number
    7. Gender
    8. Bank account number/IBAN
    9. VAT number
    10. Customer number
    11. Invoice number
    12. Relationship number
    13. Login name
    14. Passwords
    15. Company details
  3. Purposes of Data Processing We process your personal data for the following purposes:
    1. Providing and improving our bookkeeping services
    2. Managing customer relationships
    3. Generating tax invoices and tax remittance
    4. Communicating with you regarding our services
    5. Sending newsletters and other marketing materials (with your consent)
    6. Compliance with legal obligations
    7. Ensuring compliance with Amazon's SP-API and restricted roles policies
  4. Legal Basis for Processing We process your personal data based on the following legal grounds:
    1. Your consent
    2. Performance of a contract
    3. Compliance with legal obligations
    4. Legitimate interests pursued by WeChannel (e.g., improving our services)
  5. Data Retention We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Specifically:
    1. Personal data related to contracts and financial transactions will be retained for a period necessary to fulfill legal and tax obligations, including Dutch tax laws.
    2. Data collected for marketing purposes will be retained until you withdraw your consent.
    3. Data accessed through Amazon's SP-API will be retained and managed in accordance with Amazon's Data Protection Policy.
    4. Order-related data is automatically removed 30 days after the final receipt of payment or return of the order, except for information needed for compliance purposes, such as tax filings.
  6. Data Security We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
    1. Secure communication channels (e.g., SSL/TLS encryption)
    2. Access controls and authentication mechanisms
    3. Regular security audits and risk assessments
    4. Compliance with Amazon's security requirements for SP-API and restricted roles, including encryption of data in transit and at rest, use of multi-factor authentication (MFA), and strict access control measures
  7. Data Transfers Your personal data is processed within the European Economic Area (EEA). We do not transfer your data outside the EEA unless it is protected under GDPR-compliant agreements.
  8. Your Rights You have the following rights regarding your personal data:
    1. Access: You can request a copy of the data we hold about you.
    2. Rectification: You can request correction of inaccurate or incomplete data.
    3. Deletion: You can request deletion of your data under certain conditions.
    4. Restriction: You can request restriction of processing under certain conditions.
    5. Data Portability: You can request a copy of your data in a structured, machine-readable format.
    6. Objection: You can object to the processing of your data based on legitimate interests.

    To exercise these rights, please contact us at [email protected].

  9. Third-Party Disclosures We do not disclose your personal data to third parties except:
    1. When necessary for the provision of our services (e.g., payment processors)
    2. To comply with legal obligations, including tax authorities in the Netherlands
    3. With your consent
    4. In accordance with Amazon's policies, when accessing data through Amazon's SP-API and restricted roles
  10. Cookies and Tracking Technologies With your permission, we use cookies to analyze web traffic and enhance your user experience. Cookies enable web applications to tailor their operations to your preferences by remembering your likes and dislikes. Please refer to our Cookie Policy for more information.
  11. Compliance with Amazon Policies WeChannel strictly adheres to Amazon's policies regarding data access and handling through the SP-API and restricted roles. This includes:
    1. Ensuring that data access is granted only for specific, authorized purposes
    2. Regularly reviewing and auditing our data handling practices to ensure compliance
    3. Implementing Amazon's required security measures, including encryption and access control
  12. Compliance with Dutch Tax Laws WeChannel ensures compliance with Dutch tax laws and regulations, particularly concerning tax invoicing and tax remittance. This includes:
    1. Proper documentation and storage of tax-related information
    2. Accurate generation of tax invoices
    3. Timely and accurate tax remittance to Dutch tax authorities
    4. Collaboration with tax authorities for any inquiries or audits
  13. Security Incident Management In the event of a security incident, we will take appropriate measures to mitigate the impact and protect your personal data. If a data breach occurs that may affect your privacy, we will notify the relevant authorities and inform you as required by law.
  14. Handling Personal Data of Website Visitors We collect personal data from website visitors who fill out contact forms. This data is used solely to respond to inquiries and provide requested information. The data is deleted once the inquiry is resolved unless further processing is required by law.
  15. Handling Personal Data of Suppliers We collect personal data from suppliers necessary to manage our business relationships and process transactions. This includes:
    1. Email address
    2. First and last name
    3. Address
    4. Postal code
    5. City
    6. Phone number
    7. Bank account number/IBAN
    8. VAT number

    This data is retained for the duration of the business relationship and as required by law.

  16. Handling Personal Data of Job Applicants We collect personal data from job applicants to manage the recruitment process. This includes:
    1. Email address
    2. First and last name
    3. Address
    4. Postal code
    5. City
    6. Phone number

    Personal data of unsuccessful candidates is deleted four weeks after the position is filled, unless the candidate consents to a longer retention period.

  17. Use of Channel Data Data collected from channels regarding orders is used exclusively to deliver our services, including order management, reconciliation, return management, and report generation. This data is processed within the seller’s warehouse on a need-to-know basis. Any printed data is securely destroyed to ensure it is unreadable.
  18. Disclosure of Your Personal Data
    1. Law Enforcement: We may disclose your personal data if required by law or in response to valid requests from public authorities.
    2. Other Legal Requirements: We may disclose your personal data in good faith if such action is necessary to:
      1. Comply with a legal obligation
      2. Protect and defend our rights or property
      3. Prevent or investigate possible wrongdoing
      4. Protect the personal safety of users or the public
      5. Protect against legal liability
  19. Data Storage and Processing Data collected from you may be stored and processed within the EEA. We take all reasonable measures to ensure your data is secure and compliant with our Privacy Policy. We use secured servers to ensure proper data storage, and transaction information is encrypted to maintain safety. While we implement robust security measures, data transmission over the internet cannot be guaranteed to be completely secure. We take all necessary steps to provide the highest level of security possible.
  20. Managing Your Personal Information You can limit the collection and use of your personal information. We do not share your personal information with third parties without consent, except as required by law. You can request a copy of your personal information or ask to correct any inaccuracies by contacting [email protected].
  21. Contact Support Our support team is available from 9 am to 6 pm, Monday to Saturday. You can reach us by email at [email protected] 24/7. Your support request via email will be processed within 24 to 48 hours.
  22. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of these updates. We encourage you to review this Privacy Policy regularly.
  23. Contact Us If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

    WeChannel
    Houtbroek 3
    6037RL Stamproy, Nederland
    E-mail: [email protected]

    Effective Date: 04/07/2023